Privacy Policy

Welcome to Mutual IT Services. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the Following types of information:

Full Name
Phone Number
Email Address
Home or Office Address ( for doorstep service visits)
Device Information Related to Repair Requests
Any other information you voluntarily provide to us

How We Use Your Information

We use the information we collect to:

Respond to your service enquiries and bookings
Provide IT repair and support services at your location
Send service updates, quotes, and appointment confirmations
Improve our website and customer experience
Comply with legal obligations

How We Share Your Information

We do not sell, rent, or trade your personal information to any third parties.

We may share your information only in the following cases:

With trusted service partners who assist us in delivering our IT support services
When required by law or legal proceedings
To protect the rights and safety of Mutual IT Services and our customers

Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

However, no method of data transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our website.

You can choose to disable cookies through your browser settings at any time. However, some parts of our website may not function correctly without cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Once your data is no longer needed, we will securely delete it.

Children's Privacy

We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.